BOY customers may rely upon a complete and individually Tailor-made full service.
At BOY, customer orientation already begins with the construction phase. All injection moulding machines are characterized by maximum ease of maintenance. Special emphasis is put on good documentation, to ensure that the correct parts are supplied. Longer down times due to repairs or maintenance work are therefore practically eliminated.
Volume production and a manageable product range ensure that spare parts can be supplied quickly. Even parts for machines which are over 20 years old are in stock at our central warehouse and are dispatched on the day they are ordered.
An extensive field service network ensures that qualified staff is quickly available on site. Thus, there is usually only one visit needed to carry out repair or maintenance work.
Due to modern, IT-supported diagnostics technology, faults can be immediately detected and analyzed. The fast availability of service personnel and spare parts minimizes down times.
Individually trained personnel increases the efficiency, precision, and operational reliability of BOY injection moulding machines. Therefore, our seminars for machine setters and operators communicate practical knowledge and are oriented towards the daily tasks of the users.
Service from BOY means customer service and training from one source:
Complete service for BOY injection moulding machines
BOY offers a full service, which leaves nothing to be desired. BOY provides maximum service friendliness that is already begun during construction. During this phase, a value for simple accessibility is established. Clear documentation and rational spare part planning is also set. The goal is for low maintenance and eventually short down times. Due to a coordinated product program at BOY, a fast spare part supply for all injection moulding machines is provided. Even parts for machines that are older than 20 years, leave the main stock in Neustadt-Fernthal for delivery at the same day of order.
From the beginning, an extensive service network, a qualified service department for inspection, maintenance and repair, and the latest in IT-aided diagnostics techniques, provide the continuous operation of all BOY injection moulding machines. In addition, BOY provides a comprehensive training program that includes intensive training for machine operators and the maintenance staff of plastic processing companies. The training can take place either at BOY trainings centers in Neustadt-Fernthal or locally at the customer.
The demonstration center at the main facility in Neustadt-Fernthal completes the service offerings from BOY. In this technical center and under real conditions, potential buyers and customers can carry out individual test runs and trial mould validation with their own moulds on almost every BOY injection moulding machine. Economic and technical decisions for an optimal machine equipment and configuration can be made in advance.