Our well-trained service technicians will be at available within 24 hours after receipt of your demand for service (for domestic customers).
Our quality service reduces the down times of your machines.
The customers can send online pictures of an injection moulding machine to the BOY-Service Center via their own Smartphone. Thus the employees are practically "looking over the shoulder" of the user and provide interactively their support in troubleshooting, eliminating adjustment problems or even with an online-training.
With the use of "smart glasses" (a combination of Smartphone and data glasses), the interaction between the user and the Service Center is significantly simplified by acoustic and visual signals. Less machine downtimes and a higher degree of utilization are, inter alia, the advantages of BOY's new BRS.
Comprehensive support from the beginning
An extensive service network, a qualified service department for inspection, maintenance and repair and the latest IT-aided diagnostic techniques provide the continuous operation of all BOY injection moulding machines for years. Clear documentation and rational spare part planning is also set. The goal is for low maintenance and eventually short down times. Due to a coordinated product program at BOY, a fast spare part supply for all injection moulding machines is provided. Even parts for machines that are older than 20 years, leave the main stock in Neustadt-Fernthal for delivery at the same day of order.
From the beginning, an extensive service network, a qualified service department for inspection, maintenance and repair, and the latest in IT-aided diagnostics techniques, provide the continuous operation of all BOY injection moulding machines. In addition, BOY provides a comprehensive training program that includes intensive training for machine operators and the maintenance staff of plastic processing companies. The training can take place either at BOY trainings centers in Neustadt-Fernthal or locally at the customer.
The demonstration center at the main facility in Neustadt-Fernthal completes the service offerings from BOY. In this technical center and under real conditions, potential buyers and customers can carry out individual test runs and trial mould validation with their own moulds on almost every BOY injection moulding machine. Economic and technical decisions for an optimal machine equipment and configuration can be made in advance.